Today was the fourth time in a month or so that we got a support ticket from one of our customers, who was convinced that they were hacked or in some way compromised. It turned out that the culprit was Discobot, which is apparently not recognized as a system thing.
So we’re getting support tickets like
We have noticed that a user Discobot has been setup with Admin privileges? Can you let me know urgently if this is something we should be concerned about?
This seems to be a spam bot to me - and it has granted admin level clearance
The amount of people freaking out about this is just getting too high to blame the user
I was wondering if there is anything that could be done to make this user (even more) identifiable as a ‘harmless’ system user. Maybe have a separate category for it in the user list, or not having it show up there at all (except when a checkbox ‘show system users’ is checked, for example), or having a special icon instead of, or next to, the shield ?